Privacy Policy

Last updated: 27 October 2026 · JMC Collective Ltd · England, UK

    Short version: Everything you put into Aidova (buttons, pictures, voices, sentences, check-ins, medicine logs) stays on your device. There are no accounts, no tracking, no analytics and no ads. If you buy a plan on our website, we keep your email address and licence key so the plan works on your devices. On iPhone and iPad, Apple handles payments.
  

1. Who We Are

Aidova is an AAC (Augmentative and Alternative Communication) app developed by JMC Collective Ltd, a company registered in England. Aidova helps non-verbal and minimally verbal children and adults communicate using pictures, symbols and text-to-speech.

Contact: hello@aidova.app · aidova.app

2. What Data We Collect

Data stored on your device only

Aidova stores the following on your device. It is never sent to us:

App settings (language, voice, look, button size, colours, top bar, switch scanning)
Profiles (names and which board each one uses)
Custom buttons you create (words, pictures, photos you add) and word packs you add
Voice recordings you make for buttons or sentences
Hidden buttons and boards, button order, folders and visual schedules
Saved sentences and recently used words, and the word report built from them
"How I feel today" check-ins and their log
Medicine reminders and the log of doses marked as taken
Emergency contact and family contact details (name, phone number, email)
Carer PIN
Your plan status

Nothing leaves your device unless you choose to send it. For example, when you tap to send a check-in log to a family member, Aidova opens your own text message, WhatsApp or email app with the message ready, and you decide whether to send it. When you make a backup, the file is saved where you choose.

If you buy a plan on our website

Payments on aidova.app are processed by Stripe, Inc. We never see or store your card details. Stripe's privacy policy applies: stripe.com/privacy.

To make your plan work, we store on our server (Supabase, hosted in London):

Your email address and licence key, so we can send you the key and resend it if you lose it
Your Stripe customer and subscription reference, so the plan stays active while you pay
A device code created by the app and a simple device name (for example "iPhone") for each device you use the key on, so the plan's device limit works and you can remove a device

We send your licence key by email using Resend.

If you buy a plan in the iPhone or iPad app

Purchases are made through Apple. Apple handles the payment and we do not receive your name, email or payment details.

Picture search

When you search the symbol library, the words you type are sent to our server and passed to OpenSymbols to find matching pictures. The search is not linked to you or stored.

Data we do NOT collect

No accounts and no sign-in
No analytics, tracking pixels, advertising or advertising IDs
No usage data or crash reports
No location (prices are shown in your currency using your device's region setting, on the device)
We never see what the person says with Aidova

3. Children's Privacy

Aidova is designed for children and adults. Everything a child does in Aidova stays on the device. No data about a child is sent to us. A plan is bought by a parent or carer, and only their email address is kept, as described above.

Parents and carers are in full control of all data on the device, and can protect Settings with a carer PIN.

4. How We Use Data

Data on your device: to run the app and remember your settings and boards
Email address and licence key: to send you your key, resend it, and check that your plan is active
Device codes: to apply the device limit of your plan and let you manage your devices

We do not use your data for advertising, profiling, or any purpose beyond providing Aidova. We do not send marketing emails.

5. Data Sharing

We do not sell or rent data. We use these service providers only to run Aidova: Stripe (website payments), Supabase (storing licence keys), Resend (sending licence emails), Vercel (hosting the website and app) and OpenSymbols (picture search). On iPhone and iPad, Apple handles purchases.

6. Data Retention & Deletion

Data on your device can be deleted at any time by:

Using Settings → Factory Reset in the app
Clearing the app or browser data in your device settings
Uninstalling the app

If you bought a plan on our website, we keep your email address and licence key so you can restore your plan later. Email hello@aidova.app at any time and we will delete them.

7. Your Rights (UK GDPR)

As a UK-based company, we comply with the UK General Data Protection Regulation. Most of your data is only on your device, so you control it there. For the email address and licence key we hold for website plans, you can ask us for a copy, a correction or deletion at any time.

For any questions about your data rights, contact us at hello@aidova.app.

8. Security

Data in Aidova is stored on your device and protected by your device's own security. The small amount we hold for website plans is stored securely and only reachable by us. We recommend enabling a screen lock on any device used with Aidova, especially when used by a child.

9. Changes to This Policy

We may update this policy from time to time. We will update the "Last updated" date above when we do. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

Email: hello@aidova.app
Website: aidova.app
Instagram / TikTok: @aidovaapp